Privacy Policy
This privacy notice for The Hidden Hives (‘we’, ‘us’ or ‘our’), describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:
Visit our website at (https://www.thehiddenhives.co.uk), or any website of ours that links to this Privacy Notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or Concerns? Reading this Privacy Notice will help you understand your privacy rights and choices, We are responsible for making decisions about how your personal information is processed, If you do not agree with our policies and practices, please do not use our services. If you still have any questions or concerns, please contact us at karen(at)thehiddenhives.co.uk
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.
What Personal information do we process?
When you visit, use, or navigate our services, we may process personal information depending on how you interact with us and the services, the choices you make, and the products and features you use.
Do we process any sensitive personal information?
Some of the information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions, for example you racial or ethnic origins, sexual orientation, and religious beliefs, We do not process sensitive personal information.
Do we collect any information from third parties?
We do not collect and information from third parties.
How do we process your information?
We process your information to provide, improve, and administer our services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent, We process your information only when we have a valid legal reason to do so.
In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties.
How do we keep your information safe?
We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminal, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights?
Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights?
The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Visiting the website (analytics)
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Customer accounts
If you create a customer account on this website, we collect personal information to improve our checkout experience and customer service.
This information may include your:
Billing and shipping address(es)
Details about your orders
Email address
Name
Phone number
We share this information with Squarespace, our website hosting provider, so they can provide website services to us.
Refunds policy
We hope that you are happy with your Hidden Hives product however, as everything is handmade in small batches - items can vary and differ slightly in size and appearance to the images shown in our listings.
However if you are unhappy in any way, we accept online returns within 30 days of purchase. Returned items are eligible for a full refund, exchange, or store credit. Items must be received undamaged, in unused condition, and in their original packaging.
To make a return, please find your order number and email us your return details to karen(at)thehiddenhives.co.uk. You can find your order number in your original confirmation email. After receipt of your item, we process returns within 7 working days. Funds received will be sent to your original method of payment.